Key Responsibilities:

Answer customer questions via phone, email, or chat.

Resolve product or service problems by clarifying customer complaints.

Provide accurate information about products and services.

Process orders, forms, applications, and requests.

Follow up to ensure resolution.

Maintain customer records by updating account information.

Handle returns, exchanges, and refunds.

Escalate unresolved issues to the appropriate department.

Qualifications:

Excellent communication and interpersonal skills.

Ability to handle stressful situations calmly.

Problem- solving skills.

Basic computer skills