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Customer Service Agent Needed

Salary: AED 5000
Posted: 12 days ago
• Receive Customers inquiries (Technical data, Quotation request, Purchase order)

• Communicate customers inquiry with the concerned department

• Ensure goods are delivered as per promised delivery dates, inform operations manager and sales department if targets will not be met and propose alternatives and action plan

• Update line up on daily basis, assign delivery dates in coordination with sales department and plant

• Assign Promised delivery date on Line up

• Coordinate Finish Good delivery date with production department and communicate it to the customer

• Check Money report and dues prior delivering goods to the customer

• Follow up for open customer inquiries

• Follow up on finish Good Delivery

• Receive customer complaint

• Investigate and follow up FG stock report for non-delivered FG

• Ensure FG are delivered on time

• Communicate the trade agreement with customers

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