Job Title: Customer Service Executive – Sales Orientation

Job Type: Full Time

Position Overview:

The Customer Service Executive will serve as the primary point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. This role requires a blend of outstanding customer service skills and a proactive sales approach to enhance customer satisfaction and drive revenue growth.

Key Responsibilities:

⦁ Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.

⦁ Identify customer needs and provide tailored solutions to enhance their experience with our products and services.

⦁ Promote and sell our products by effectively communicating their features and benefits during customer interactions.

⦁ Maintain customer records and update account information in our CRM system accurately.

⦁ Collaborate with the sales team to follow up on leads and assist in closing sales opportunities.

⦁ Handle customer complaints with empathy and find effective solutions in a timely manner.

⦁ Continuously seek feedback from customers to improve service delivery and identify potential areas for growth.

Qualifications:

⦁ Experience in customer service, with a strong sales background.

⦁ Exceptional communication and interpersonal skills, with the ability to build rapport with

customers.

⦁ Problem- solving skills and the ability to work in a fast- paced environment.

⦁ Proficiency in CRM software and Microsoft Office Suite.

⦁ A positive attitude, strong work ethic, and the ability to adapt to changing situations.

Benefits:

⦁ Competitive salary and performance- based incentives.

⦁ Opportunities for professional development and career advancement.

⦁ A supportive and positive work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter. Please include “Customer Service Executive Application” in the subject line.

We look forward to hearing from you!