We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a friendly and patient demeanor, and a strong commitment to providing exceptional customer experiences.

Responsibilities:

* Answer incoming customer inquiries via phone, email, or chat in a timely and professional manner.

* Provide accurate information about products, services, policies, and procedures to customers.

* Resolve customer complaints and issues by investigating problems, finding appropriate solutions, and following up to ensure resolution.

* Record and maintain accurate customer records, interactions, and transactions in the company's CRM system.

* Collaborate with other departments such as Sales, Billing, and Technical Support to address customer needs and concerns.

* Identify opportunities to upsell or cross- sell products and services to customers based on their needs and preferences.

Benefits:

Competitive salary and performance- based incentives.

Health, dental, and vision insurance.

Retirement savings plan.

Paid time off and holidays.

Opportunities for advancement within the company.

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