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eCommerce Manager Job in Dubai

Posted: 87 days ago
Place: Dubai

Our eCommerce Manager will be responsible for conceptualizing, recommending and analysing the strategic E- commerce function. A key business leader in the Brand Team who is responsible for the online P&L, delivering profitable sales growth through managing merchandise in the online channel, and the execution of a world class customer experience that is consistent with the Global Brand strategy in all operating markets

Our eCommerce Manager will have to be a talent for building software products, is highly customer centric, very detail- oriented with a passion for design.

What you'll do:

Strategy and Planning:

 Elaborate the vision at the Division level and set up the yearly strategic plan and the yearly budgets in accordance with the Brand’s vision and mission

 Responsible for development of annual online brand P&L budget and commercial / trading plan formulation and delivery in conjunction with regional team(s)

 Conduct strategic meetings with suppliers, regional teams…to negotiate commercial conditions (margin, animations, exclusivity…)

Business Development/Relationship Management:

 Lead the implementation of new business strategies and new partner relationships to increase the reach of the Brand online

 Develop new business strategy, tactical plans, and detailed business cases for new business development to rationalize resource investments

 Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L

Web Analytics Management:

 Analyse web metrics and make recommendations to improve website performance including new ways to drive website traffic and revenue opportunities

 Compile and analyse search data and metrics to make decisions regarding business strategy

 Perform click through rate, conversion, spend and creative analysis to identify growth/optimization opportunities

Product Management:

 Execute product strategy based on strategic objectives, customer needs and Brand M&As

 Hear the voice of the customer (and our associates) and represent it while working with various teams to build products that provide an unparalleled shopping experience by putting the customer first through identifying their current and future needs, pain points, and dreams

 Communicate product priorities/direction to relevant stakeholders

 Manage collaboration between teams (internal/external), and ensure accountability and ownership throughout the project work

 Design, test and manage customer facing digital products to execute the vision of taking customer interaction to a new level, across multiple platforms

 Conduct customer research and determine the user’s story. Draft and build digital product concepts, MVPs and staged products independently; conduct A/B tests and deep dives into customer behavior/interaction (with data) to uncover opportunities and drive business success

 Identify opportunities, goals and determine metrics for analytics. Grow digital products + services continuously to ensure our ultimate objective: state of the art experiences


 Plan and execute large scale CX/UX development/improvement projects in coordination with external service providers

 Create supporting project documentation and plan work streams; track and review product work/direction on a regular basis

 Lead the prioritization of product development needs

What we are looking for:

Experience with eCommerce Trading/Merchandising

Strong experience and knowledge of performance marketing is a must

Experience managing operations and building a team for an eCommerce Business

Experience running A/B tests and leading optimization efforts

Shopify, Salesforce CRM & Marketing experience is a plus

Previous P&L ownership and handling large budgets

User experience design skill set including data- driven analytics capabilities, and a working understanding of web application technologies

University Degree in Computer Science, Computer Engineering or any relevant field

A minimum of 6 years of relevant experience in a similar role

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