A front desk is the reception or customer service area of an organization, typically the first point of contact for visitors, clients, or customers. It is usually found in hotels, offices, hospitals, and other businesses.

Responsibilities of a Front Desk

Greeting and Assisting Guests – Welcoming visitors, clients, or customers and directing them as needed.

Handling Inquiries – Answering phone calls, emails, and in- person questions about the business.

Managing Appointments & Check- ins – Scheduling meetings, handling reservations, and processing guest check- ins/check- outs (especially in hotels).

Administrative Tasks – Managing paperwork, maintaining records, and processing payments if necessary.

Security & Access Control – Monitoring visitor entry, issuing passes, and ensuring security protocols are followed.

Skills Required for a Front Desk Role

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Professional appearance and demeanor

Knowledge of office software and reservation systems (for hotels or businesses)

Customer service orientation