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Retail Operations Manager Required in Dubai

Posted: 16-04-2018
Place: Dubai
Arabic speaker is a must.

ESSENTIAL DUTIES AND RESPONSIBILITES listed below. Other duties may be assigned.

Leads staff allocation and recruitment and is in charge of employee shifts planning and scheduling

Manage store compensation program including bonus structures and incentives

Engages with staff on weekly basis to ensure the smooth-running of stores and continuous motivation of staff

Through ongoing analysis, create and implement the store staff guidelines

Maximize the use of the VEND POS system and manage any troubleshooting

Analyze store performance and create systems, procedures and/or guidelines to improve productivity, service delivery and customer satisfaction

Engage with customers when needed to respond to special customer requests and handle customer complaints

Oversee contractors to insure re-fits and maintenance at stores are implemented as planned

Ensure product merchandising displays are as per standards

Assist in merchandising products via Social Media.

Verify daily sales and manage cash collection and replenishment

Report to Managing Director on systems, procedures and/or guidelines implementation and propose new systems, procedures and/or guidelines as per analysis and understanding of business

Qualifications

Minimum 5+ years experience in retail operations and management

Bachelors degree in business or related field

Experience in establishing start-ups

Proficiency in MS Office applications

Proven track record of driving results and leading successful teams

Must thrive in a fast-paced, multi-tasking environment with shifting priorities

Strong verbal and written communication

Ability to pay close attention to detail; and dynamic enough to think strategically at a high level

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