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Guest Relation Opportunity in Dubai
Posted: 2 days ago
Place: DUBAI
Place: DUBAI
We are looking for a dedicated and proactive Guest Relations to join our team in Dubai, managing our premium holiday homes. If you have a passion for hospitality and guest satisfaction, we want to hear from you!
Job Responsibilities:
As the Guest Relations, you will be responsible for welcoming and directing guests, answering phone calls, and handling general administrative tasks to ensure smooth operation.
Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities.
Ensure that all check- ins and checkouts are efficient and comfortable for guests.
Assist guests with the check- in process, ensuring all necessary documentation is completed accurately.
Perform basic cashier duties as needed for collecting or refunding payments such as security deposit.
Conduct property inspections before and after guests' stays to ensure the highest standards of cleanliness and maintenance are met.
Address any guest inquiries, concerns, or complaints promptly and effectively to ensure guest satisfaction.
Maintain a deep knowledge of the various properties in the company's portfolio, including their features, layouts, and unique selling points.
Offer personalized recommendations for local attractions, dining options, and activities to enhance guests' vacation experiences.
Collaborate with housekeeping and maintenance teams to ensure timely resolutions to any issues reported by guests.
Provide clear and detailed information about the property's rules, regulations, and safety procedures to ensure a secure and pleasant stay for guests.
Maintain confidentiality and handle guest information in compliance with data protection regulations.
Conduct various property inspections as required, including pre- arrival, post- departure, initial, o request, and others, and submit reports.
Assist with additional tasks such as property viewings, key activation/deactivation, property visits, inspections, and transportation when necessary.
Collaborate with other departments within the company to ensure seamless operations and excellent guest experiences.
Conduct any other Admin tasks as assigned by management.
HR Melissa
/
Company:Al Kayan Group
Address:United Arab Emirates
About Employer:
Hiring Company
Job Responsibilities:
As the Guest Relations, you will be responsible for welcoming and directing guests, answering phone calls, and handling general administrative tasks to ensure smooth operation.
Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities.
Ensure that all check- ins and checkouts are efficient and comfortable for guests.
Assist guests with the check- in process, ensuring all necessary documentation is completed accurately.
Perform basic cashier duties as needed for collecting or refunding payments such as security deposit.
Conduct property inspections before and after guests' stays to ensure the highest standards of cleanliness and maintenance are met.
Address any guest inquiries, concerns, or complaints promptly and effectively to ensure guest satisfaction.
Maintain a deep knowledge of the various properties in the company's portfolio, including their features, layouts, and unique selling points.
Offer personalized recommendations for local attractions, dining options, and activities to enhance guests' vacation experiences.
Collaborate with housekeeping and maintenance teams to ensure timely resolutions to any issues reported by guests.
Provide clear and detailed information about the property's rules, regulations, and safety procedures to ensure a secure and pleasant stay for guests.
Maintain confidentiality and handle guest information in compliance with data protection regulations.
Conduct various property inspections as required, including pre- arrival, post- departure, initial, o request, and others, and submit reports.
Assist with additional tasks such as property viewings, key activation/deactivation, property visits, inspections, and transportation when necessary.
Collaborate with other departments within the company to ensure seamless operations and excellent guest experiences.
Conduct any other Admin tasks as assigned by management.
HR Melissa
/
Company:Al Kayan Group
Address:United Arab Emirates
About Employer:
Hiring Company
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