Job description

•Install, configure, and maintain virtual servers and network equipment.

•Implement resources and procedures to ensure the security, performance, and availability of systems (back- up, secure data flows, plan and implement fallback or workaround solutions).

•Responsible for the installation, configuration, and maintenance of desktop hardware (including desktop computers and printers) and standard desktop applications (including Microsoft office applications, virus protection, and network security)

•Respond appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.

•Diagnose and resolve hardware and software problems, including desktops, laptops, printers as well as peripherals.

•Handle user accounts, permissions, and access rights to ensure data security and confidentiality.

•First contact resolution and troubleshooting via phone and remote access tools.

•Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi- function printers, basic LAN/WAN connectivity.

•Monitor and maintain the performance, availability, and security of the organization's IT infrastructure.

• Manage hardware, software and systems upgrades and maintenance.

Job requirements

• Relevant bachelor’s degree in information systems or information technology, computer science, or a related field.

•Minimum 2 years of working experience as IT support.

•Familiarity with Network operation and System operations.

•Proficiency in English; knowledge of Russian or Arabic is a plus