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Product Manager, CRM - Ticktok Job

Posted: 14 days ago
Place: Dubai
The Technical Product Manager - CRM Solutions, is an internal facing role reporting to the Global Head - CRM Product & Engineering. You will partner with sales teams to ensure that our in- house CRM is optimally used to drive sales and support business needs globally.

Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise grade, market leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.

- Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM.

- Extensive experience scaling CRM platforms, any of: Salesforce, SAP, Oracle, Microsoft, etc.

- Can elaborate on your personal 0 -> 1 Product experiences.

- Deployed products on an international stage, learned from your mistakes.

- Ability to work on an international team to solve problems in a dynamic, energizing environment.

- Exceptional at explaining ideas, concepts and complex architecture.


- Owner of the success of the CRM and other internal inhouse system applications

- Create compelling recommendations for feature development or changes through data backed analyses and user insights

- Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions

- Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs

- In charge of managing and handling daily requirements/issues from end users

- Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.



- Bachelor degree or equivalent product or engineering experience

- 5+ years of experience

- Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline.

- Thoroughly familiar with implementing Ad Sales methodologies in a CRM.

- Essential knowledge about finance management.

- Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap.

- Solid oral, written, presentation and interpersonal communication and relationship skills.

- Willing and able to travel occasionally

Preferred Qualifications

- Experience working with international teams across timezones

- Field experience preferred


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