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Product Technical Specialist - MENAT - Tiktok

Posted: 14 days ago
Place: Dubai
Responsibilities

We're seeking an experienced Product Specialist to join the Product Strategy & Operations team. This team drives go- to- market for TikTok monetization products and plays a key role in development of the commercial product roadmap.

Responsibilities:

- Provide technical and foundational services and forward- looking business solutions to top advertiser / publisher customers

- Help clients achieve business goals through technical implementation, optimization, and key solutions to attain long- term capabilities

- Execute on specialized technical implementation support for new and emerging products

- Partner with Product Marketing and Product Management teams to understand product specifications in order to problem solve technical challenges for clients

- Diagnose technical problems for clients and work with Product Management for resolution

- Build robust processes, systems, tools/solutions, workflow optimization, and automation to increase operational efficiency and productivity

- Support Product Marketing team through bug resolution and answering technical and operational questions from sales and clients

- Collect, analyze, and summarize product technical issues and pain points to recommend product enhancements

- Provide detailed technical documentation for products to be serviced

Qualifications

Bachelor's degree or equivalent practical experience.

- 2+ years of experience in product management, product commercialization, program management, or sales strategy and operations.

- Great customer service skills with experience working with both internal and external partners/customers

- Data analysis experience; experience providing insights from many different data sources

Preferred Qualifications:

- MS, MIS, Computer Science degree, or equivalent experience

- 3 years of hands- on experience in tech products and/or ad technologies

- Understanding of Internet technologies, such as SQL, HTTP, JavaScript, HTML, Cookies, XML, etc. along with basics in system design and architecture skills

- Knowledge of publisher, advertising market or online ads landscape

- Strong operations skills with ability to define process improvements

- Excellent written and oral business communication skills

- Ability to work cross- functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills

- Aptitude for technical design; can pick up technical concepts quickly and learn when it is appropriate to apply them

- Ability to summarize findings in a concisely for leadership audience

- Campaign management and advertising experience

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