We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting area

Welcome walk- ins, answer questions about services and schedule appointments based on availability

Inform clients about new services and discounts

Cross- sell services and products when appropriate (e.g. through informative brochures and gift cards)

Update client records with contact and billing details, appointments and services offered

Manage our call center

Maintain a tidy reception area

Order business cards, brochures and stationery as needed

Requirements and skills

Proven work experience as a Salon Receptionist, Front Desk Representative or similar role

Hands- on experience with office equipment, like printers and POS systems

Familiarity with processing transactions

Excellent communication abilities (verbal, phone and email) with a customer service attitude

Solid organization and record- keeping skills

An ability to remain calm under stressful circumstances

Kindly