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Posted: 12-09-2019
Place: Dubai

Resolve the proration, tax and other processing exceptions on passenger documents to enable automatic processing through RAPID.


Passenger Flown :

- Amend the fare construction string on passenger tickets to bring it in line with the IATA standard. This activity involves checking the fare construction string to ensure that the codes and amounts have been placed in the proper positions in line with IATA fare construction rules. In case of incorrect positioning of fare and surcharges, the fare construction string must be corrected.

- Handle proration exceptions in RAPID. This activity involves committing the point of turnaround and true destination of the journey, answering proration related questions by checking the ticket data elements and referring the reference data related items to the Reference data team for further action.

- Handle tax processing exceptions in RAPID to enable generic XT/ZZ tax codes break- down into actual industry tax codes in cases where automatic XT/ZZ break- down from RAPID fails. This activity involves computing the collectible taxes on each sector (using RAPID screen TXP2001) and matching the collectible taxes with the collected amount.

- Handle yield/ fare checks and other processing exceptions. This activity involves comparing the system computed net prorate value on the sector with the average yields given to the staff followed by checking the ticket data in RAPID to see if the data is correct. Otherwise the ticket data must be corrected.

Qualifications & Experience


- 12th or equivalent. Graduate preferred.

- Standard Fares & Ticketing knowledge and certification


Experience in IATA fare construction, fares and refund computation, customer service (preferred)

in Revenue Accounting or 3 + yrs. in Finance & Insurance.


- Accounting/Finance Knowledge

- Working knowledge of office automation software like Excel, Word, etc. to be able to create files access databases & prepare memos. Ability to communicate effectively verbally. Ability to work fast and accurately in an organised & systematic manner.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax- free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section


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