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Senior Manager - Business Solution Management | EIT

Posted: 42 days ago
Place: Dubai
To support the optimisation of the business operating model for assigned portfolios in line with the Business and IT Strategy. To manage the Business & EIT relationship (strategy, projects, service) for the Corporate portfolio (Finance, HR, Treasury, Cards and Payments, Procurement, Others)

Key Responsibilities;

Demand and Relationship Management

Work within governance structure (Business & EIT) to govern and prioritise the business IT demand, fully aligned to business strategy and target operating model maturity

Support development of business cases, operating model changes, solutions, business buy- in; and integrate in planning and budgeting cycles and demand management process

Act as business integration point for IT Service Delivery, SLA agreement, major Service Incident Management and Service Improvement for assigned portfolios

Build a strong partnership with business leadership and other key stakeholders to become fully integrated in decision- making and driving business strategic priorities

Business Optimisation Priorities

Build detailed understanding of business performance, operating model maturity and opportunities for improvement for assigned operating model components

Highlight and develop the opportunities (“To Be” business processes, business benefits, organisation impact, etc.); build consensus with business leadership and integrate into planning cycles.

Bring new thinking and innovation to the business

Business Optimisation Delivery

Lead business process design sessions with BPR team; and develop and maintain process operating models

Contribute to solution and architecture development (including phase out plans)

Work with Project managers to ensure that assigned projects remains on track (BSM remains accountable)

Ensure business benefit delivery and benefit optimization from demand cycle and actively promote results with the business

Contribute to the improvement of the solution demand & delivery practices, procedures, methodologies and tools

About the Requirements

Education: Degree in Computer Science/IT/Engineering/Science; Finance qualification will be beneficial, MBA type degree

Minimum Experience and Knowledge: 5- 10 years IT Experience, 3- 5 years of Business relationship management experience

Job- Specific Skills: Background in corporate functions from an IT perspective. Business relationship management. Collaboration across functions. Strategic mindset. Ability to deliver and drive for results


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