Add Job Offer
Go to: All Jobs

Senior Store Manager - VERSACE Vacancy

Posted: 43 days ago
Place: Dubai
The job holder of this position is responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. The job holder is also responsible for establishing a bridge between back- office and the store under their supervision. The Senior Store Manager is mandated to conduct continuous audits and implement corrective solutions and actions.

Job Responsibilities:

1. Organizational:

 Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

2. Operational:

 Provide subject matter expertise in the field

 Supervise the day- to- day operations of team members to ensure that work processes are implemented as designed and in compliance with established standards and procedures

Guest Experience Focus:

 Train and coach shop floor employees in customer service excellence and verify training are provided

 Ensure that customer service is executed in store as per Group’s guidelines

Customer Loyalty:

 Put in place a plan of contacts of customers for the store, review them with Area Manager during visits and ensure execution

Gross Margin Achievement:

 Ensure monthly execution of top line and gross margin targets & individual contribution

 Provide insights to Area Manager to prepare his monthly detailed feedback on store top line achievements

Budget Management:

 Help Area Manager preparing her/his reports to RSM on top line assumptions

 Provide relevant qualitative feedbacks to Area Manager to prepare her/his report on store top line budget to RSM (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)

Product Coaching:

 Ensure in- store product training for sales executives

 Coach sales executives on products and ensure alignment with instructions from Area Managers and Back- office

Store Operations:

 Ensure adequate staffing of stores at all time

 Perform roster and ensure that stores have adequate number of staff at all time

 Escalate immediately issues of staffing to Area Manager, especially through daily SORT

Sales Operations:

 Prepare monthly action plan

 Ensure Sales team is motivated

 Ensure sales targets are achieved; set milestones if necessary

Back- store Operations:

 Monitor proper execution of non- sales related transactions in POS / SIMS systems

 Monitor that POS opening/closing is always properly performed

3. Team Management:

 Inspire the team and provide continuous guidance and mentorship in order to create a performance- driven culture

 Drive the process of effective manpower planning, recruitment, training and development and ensure high level of employee engagement and motivation in the workplace

Your Profile:

Minimum of 6 years experience in Fashion Retail and 3 years in a similar capacity

Strong business acumen and knowledge of e- commerce

Understanding of the luxury retail market, including trends and directions

Customer Experience Management and influencing skills

Passionate about people with the ability to lead a team and drive their performance and development



ReportApply



1 Dubai Jobs | Privacy Policy | RSS | Contact Us | Careers