This Telesales Representative job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. Similar job titles include In- house Telesales Professional and Business Telesales Rep.

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information