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Waiter - Room Service - The Westin Mina Seyahi

Posted: 87 days ago
Place: Dubai

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath- taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five- star luxury beach resort in Dubai with charm and inspiration.

The In Room Dining Department is the outlet looking after 294 rooms of the Westin Hotel and providing hotel guests with an outstanding service. The outlet is not only taking care of what hotel guests’ needs and requirements but also liaising with Front Office Department for special amenities to wow the guest.

Your responsibilities will include but not be limited to the following:

· Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

· Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.

· Answer Room Service Phone if and when required.

· Responsible to co- ordinate all service requirements addressed to Room Service and ensure their immediate action,

· Aiming for the highest possible guest satisfaction.

· Perform tasks as per instructions from the immediate supervisor and as per duty schedule.

· Report cleanliness and maintenance issues to the immediate supervisor.

· Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc.

· Flexible to work in other areas when required by the immediate supervisor.

· Flexible to work in other areas and with working hours when required by the immediate supervisor.

· Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

To move into this position you should have:

· Excellent English speaking, listening and writing.

· You should ideally have a degree / diploma in hospitality.

· High School degree. with preferable previous experiences in a similar role.

· Previous experience in Food & Beverage/Restaurant operation, Micros, Microsoft office, Opera and other related operating systems.

· Knowledge of languages is an advantage.

· Excellent team player, Have an enthusiastic and positive personality.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people- first culture. We are committed to non- discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

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