We are seeking telephone Operator to be part of our team.

Responsibilities and Duties:

· Answers incoming calls.

· Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

· Places outgoing calls.

· Receives guest messages and deliver the same to the guest.

· Logs all wake- up call requests and performs wake- up call services.

· Provides information about hotel services to guests.

· Understand the telephone operator board or PBX switchboard operations.

· Provides paging services for hotel guests and employees.

· Knows what action to take when an emergency call is required.

· Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

· Assists in reporting telephone equipment or service complaints and problems.

· Following telephone etiquette

Sales Jenny

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